“All too often people forget just how vital relationships are in this industry. Whether they are with clients, staff or suppliers, without strong relationships you will simply never achieve sustained success. When I took over Universal I made a pledge, along with my fellow directors, that we would run the company our way, the right way. As well as putting some fun back into our work, I wanted to run a company that would not be based purely on chasing the biggest profit, but around the standards that we wanted to live by - respect, integrity and an ingrained team ethic that makes us always want to over deliver. I am proud to say that we have prospered under those values and that the future is looking even brighter still.”

Patrick Collins, Chairman and CEO