“There are many event management agencies that have offices in more than one country, but only at Universal are they operated as one. We make no secret of the fact Universal was founded by, and is owned out of, the UK. But does that make us a UK company? When it comes to service delivery, we certainly don’t see it that way. We are an international company – taking our experiences of each market and melding them into the standards that we adhere to regardless of which time zone we are in. So whether you are in America or the UK our service guarantees remain the same - ‘If Universal does not meet your expectations 100%, on any part of any event, our relevant management fee will be waived’.”

Adam Gordon - President of Universal US